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Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!
지원분야
모집부문
TELUS International Human-AI Interaction & UX Expert (AI Community)
TELUS International Human-AI Interaction & UX Expert (AI Community)
업무내용
At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.
Key Responsibilities:
Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.
At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.
Key Responsibilities:
Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.
고용형태
신입
신입
지원 자격
직무관련
Mandatory Qualifications:
Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
Native Language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural "vibe" and natural flow of dialogue.
English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.
Assessment:
In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.
Mandatory Qualifications:
Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
Native Language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural "vibe" and natural flow of dialogue.
English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.
Assessment:
In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.
지원서접수
지원방법
https://www.telusinternational.ai/cmp/contributor/jobs/available/128461?utm_source=Super+Rookie&utm_medium=Ads&utm_campaign=SHTKim_APAC_Paid+Site_Super+Rookie_Ads_128461
https://www.telusinternational.ai/cmp/contributor/jobs/available/128461?utm_source=Super+Rookie&utm_medium=Ads&utm_campaign=SHTKim_APAC_Paid+Site_Super+Rookie_Ads_128461
접수기간
10월 12일 11:00 ~ 11월 11일 23:59
10월 12일 11:00 ~ 11월 11일 23:59
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
