모집부문
Account Manager

업무내용
About Customer Operations

Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.


Job Role Description

Account & Customer Relationship Management - CSP (RMC) comprises the creation and development of profitable relations with customers (incl. multi-geographic customer businesses) or new businesses through direct customer interface for a profiled customer base by implementing a strategy for a specified customer account, products, services, or solutions. Contains management of customer interactions and driving of sales for Nokia's offering. Covers creation of sales channels to grow new businesses in completely new prospects / markets and / or existing accounts targeting new revenue streams. Contains conduction of end-to-end business management (sales and delivery) for all customers and opportunities within the responsible scope.

The Account Manager achieves business financial objectives in respective customer accounts. Responsible for customer engagement and sales case ownership for the following: opportunity and offer strategy, customer pricing files, creating and maintaining sales opportunity, order forecast. Creates and manages sales relationships for strategically important accounts / within broad product or business areas. Develops sales strategies and practices to achieve revenue targets and service goals for the customer accounts. Participates in pricing strategies as well as contract negotiations and is responsible for providing professional support in order to generate orders.


Job Key Tasks & Responsibilities

- Accountable for selling a specific area within a customer across multiple portfolios or specific portfolio, carrying sales targets with limited risks or carrying shared targets.

- Sells standard products / solutions / services, and contributes to bigger sales initiatives as a competent team member, in order to collectively achieve targeted win.

- Interacts with experts and middle level managers within customers who contribute in their decision-making process.

- Collaborates well with sales and pre-sales experts according to defined processes.

- Independently works within clear guidelines and uses best practices and knowledge of internal or external business issues.

- Shares initial ideas for professional direction of own organisational scope of responsibility.

- Uses analytical skills, functional knowledge and practical experiences to contribute to problem solving and process improvements.

- Provides working leadership and training to less experienced personnel.

고용형태
주니어경력

직무관련
- Work experience – At least 2 to 5 years of work experience in Telecommunications, Networks industry experience; or Not applicable for University new hire

- Skills – Technical skills in Networks or SW will be preferred

- Education – Bachelor’s degree and above

- Personal qualities and attributes – Politeness / Diligence and Perseverance

- Languages – Korean native and English business level competencies