Agoda Customer Experience Specialist Korean and English in SEOUL

Departement and details
ㆍCustomer Experience Specialist New employees in Agoda’s largest department (Customer Experience Group (CEG)) 
ㆍCustomer support by understanding the service direction pursued by the company

In this Role, you’ll get to: 
ㆍYou will deliver excellent customer service and manage the needs of our customers(guests and partners) through our communication channels (phone,email and chatting service ).
ㆍProfessionally handle high volume of inquiries from clients and customers.
ㆍ You will be accountable for meeting individual (KPIs) and team goals.
ㆍ Understand and deliver business strategies and improve customer services through the execution of self-service.
ㆍ Continuously identify work process improvements.
ㆍ Communicate to Team Leaders and (or) Manager
ㆍ Perform office-based administrative duties whenever required.
ㆍ Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
ㆍ Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

What you’ll Need to Succeed
ㆍ We are looking for individuals that have an excellent command of spoken and written Korean & business level of English
ㆍ Immaculate telephone manners and communication skills.
ㆍ Excellent listening skills, critical-thinker with attention to detail.
ㆍ Minimum typing speed of 35 words per minute
ㆍ Willing to work rotating shifts
ㆍ Ability to work in both a team environment and autonomously
ㆍ Demonstrate high degree of integrity and confidentiality

*No relocation/ visa support will be provided.
*For male applicants, those who have fulfilled their military service obligations (those who have completed military service)

ㆍ 2-3 years experience in customer service and travel industry and new applicants available
ㆍ Can speak a second foreign language/Interns for the relevant job Part-timer/Work experience

   ㆍLocation: Eulji-ro, Jung-gu, Seoul (within 100m from Eulji-ro 3-ga Station on Line 2)
   ㆍWorking hours:  Shift work system - 9 consecutive hours from 9 am to 10 pm in Seoul time)
                              ( actual working hours 7.5 hours + break 1.5 hours include 1hour meal time)
                          
                               5 days a week, 2 consecutive days off
                               Flexible working from home in response to the Corona situation

   ㆍSalary: Higher salary compared to the same industry
   ㆍSalary and welfare benefits are provided on the basis of full-time employees from the time of joining regardless of employment type
    ㆍNo work visa and no support for moving between branch offices
    ㆍPossible to convert to full-time employee after 1 year of contract work
       (including 6-month probationary period / Guaranteed full-time employee based on work performance)

Recruitment process
 *All interview schedules will be conducted in English
 - Document screening > 1st interview > Aptitude test > 2nd interview > Final acceptance

Application period and method
ㆍ Application period: December 21, 2021 ~ Recruitment
ㆍ How to apply: Agoda Recruitment Link: https://grnh.se/dc9813eb1us
ㆍ Resume format: free format
ㆍ Required documents: Resume required - You can submit your resume in English & Korean, and please indicate your official English score and job-related experience.
ㆍIf false information is found in the application documents, the employment may be canceled even after the recruitment has been confirmed.    

About Agoda 
 Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 
 Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.