서울 강남구 테헤란로 508해성2빌딩 4층
여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요!
커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.
머크는 1668년 독일의 약국에서부터 시작하였으며, 화학 사업까지 확대하면서 현재 제약, 생명과학, 전자소재 세 비즈니스 포트폴리오를 보유하고 있습니다. 현재에는 연 매출 약 30조원 (2022년 기준)을 기록하는 세계적인 대기업이 되었으며, 약 6만 4천명의 직원들이 66개국에서 각자의 역할을 수행하여 과학 기술 발전을 위해 노력하고 있습니다.
1989년에 설립되어 올해로 34주년을 맞이하게 된 머크 코리아는 서울 강남구 테헤란로에 위치한 본사를 두고 있습니다. 이를 비롯해 13개의 연구소 및 공장에서 약 1,700명의 직원분들과 함께 성장하고 있습니다. 특히 바이오, 디스플레이, 그리고 반도체 강국인 우리나라에서 머크 코리아는 생명과학과 전자소재 비즈니스의 핵심 허브의 역할을 맡고 있습니다.
커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.
머크는 1668년 독일의 약국에서부터 시작하였으며, 화학 사업까지 확대하면서 현재 제약, 생명과학, 전자소재 세 비즈니스 포트폴리오를 보유하고 있습니다. 현재에는 연 매출 약 30조원 (2022년 기준)을 기록하는 세계적인 대기업이 되었으며, 약 6만 4천명의 직원들이 66개국에서 각자의 역할을 수행하여 과학 기술 발전을 위해 노력하고 있습니다.
1989년에 설립되어 올해로 34주년을 맞이하게 된 머크 코리아는 서울 강남구 테헤란로에 위치한 본사를 두고 있습니다. 이를 비롯해 13개의 연구소 및 공장에서 약 1,700명의 직원분들과 함께 성장하고 있습니다. 특히 바이오, 디스플레이, 그리고 반도체 강국인 우리나라에서 머크 코리아는 생명과학과 전자소재 비즈니스의 핵심 허브의 역할을 맡고 있습니다.
지원분야
모집부문
CS Customer Service Specialist
CS Customer Service Specialist
업무내용
Your Role:
• Resolve customers’ issues in professional & timely manner and multitasking through multiple computer systems while talking on the phone.
• Deliver effortless customer interactions and increase customer retention by applying the principles of Ownership, Follow-up, Attitude, and Solutions.
• Represent the voice of the customer by identifying and capturing customer feedback through direct customer interactions. Offer proactive solutions to reduce customer effort.
• Execute timely customer communication via phone and e-mail. Provide punctual follow up on open inquiries, and quickly identify situations that require escalation.
• Ability to consistently use sound judgment, take initiative and make good decisions to accomplish job duties and maximize customer satisfaction without compromising the company’s integrity.
• Promote and educate customers on using eshop/website to obtain invoices, tracking information, place orders, find price and availability and retrieve MSDS/COA’s.
• Consistently represent the company in a positive, professional manner, utilizing proper phone etiquette and grammar in written correspondence to customers.
• Efficiently process customer service inquiries and purchase order requests. Ensure high service levels and process consistency across a multi-site customer contact function. Effectively manage additional department projects.
• Resolve order issues and systematically document all complaints with regard to status, quantity, package size, product, routing, shipping and billing information, etc.
• Maintain thorough documentation of all customer conversations and actions to support the decision-making process.
• Report unusual or escalated service issues to the appropriate individuals/departments, ensuring thorough, detailed information is provided.
• Eliminate backorder situations by shipping product from alternate plant, offering different size, offering substitute item, etc.
• Ability to achieve excellent call center metrics with regard to availability, number of documents created, error free work, call quality, productivity and dependability goals.
• Confident and proactive in offering support to the team by successfully managing additional special projects.
• Strategic account and sales support for defined list of accounts. Enhance open order management to maximize sales revenue.
• Engage partnership programs with sales, marketing, technical support, SCM, or logistics organizations to provide quality service in Key Account OTC process.
• Check back order status and provide customers with updated status proactively in a timely manner.
• Other tasks assigned by your superior.
Your Role:
• Resolve customers’ issues in professional & timely manner and multitasking through multiple computer systems while talking on the phone.
• Deliver effortless customer interactions and increase customer retention by applying the principles of Ownership, Follow-up, Attitude, and Solutions.
• Represent the voice of the customer by identifying and capturing customer feedback through direct customer interactions. Offer proactive solutions to reduce customer effort.
• Execute timely customer communication via phone and e-mail. Provide punctual follow up on open inquiries, and quickly identify situations that require escalation.
• Ability to consistently use sound judgment, take initiative and make good decisions to accomplish job duties and maximize customer satisfaction without compromising the company’s integrity.
• Promote and educate customers on using eshop/website to obtain invoices, tracking information, place orders, find price and availability and retrieve MSDS/COA’s.
• Consistently represent the company in a positive, professional manner, utilizing proper phone etiquette and grammar in written correspondence to customers.
• Efficiently process customer service inquiries and purchase order requests. Ensure high service levels and process consistency across a multi-site customer contact function. Effectively manage additional department projects.
• Resolve order issues and systematically document all complaints with regard to status, quantity, package size, product, routing, shipping and billing information, etc.
• Maintain thorough documentation of all customer conversations and actions to support the decision-making process.
• Report unusual or escalated service issues to the appropriate individuals/departments, ensuring thorough, detailed information is provided.
• Eliminate backorder situations by shipping product from alternate plant, offering different size, offering substitute item, etc.
• Ability to achieve excellent call center metrics with regard to availability, number of documents created, error free work, call quality, productivity and dependability goals.
• Confident and proactive in offering support to the team by successfully managing additional special projects.
• Strategic account and sales support for defined list of accounts. Enhance open order management to maximize sales revenue.
• Engage partnership programs with sales, marketing, technical support, SCM, or logistics organizations to provide quality service in Key Account OTC process.
• Check back order status and provide customers with updated status proactively in a timely manner.
• Other tasks assigned by your superior.
고용형태
주니어경력
주니어경력
지원 자격
학력
대재(4년제)
대재(4년제)
직무관련
Who you are:
• Bachelor degree
• +1 year of experience in a CS related field
• Excellent communication & listening skills
• An enthusiastic, detail-oriented multi-tasker who has the focus to deal with customer issues and complaints while working in a fast paced and changing environment
• Knowledge of SAP system in Sales and Distribution module is preferred
• Knowledge and experience in Order-To-Cash Management
• Proficient in English and fluent in Korean
Who you are:
• Bachelor degree
• +1 year of experience in a CS related field
• Excellent communication & listening skills
• An enthusiastic, detail-oriented multi-tasker who has the focus to deal with customer issues and complaints while working in a fast paced and changing environment
• Knowledge of SAP system in Sales and Distribution module is preferred
• Knowledge and experience in Order-To-Cash Management
• Proficient in English and fluent in Korean
지원서접수
지원방법
자유양식의 영문이력서
자유양식의 영문이력서
접수기간
07월 26일 20:00 ~ 08월 05일 23:00
07월 26일 20:00 ~ 08월 05일 23:00
이력서
영문
영문
추가 정보
기타정보
•지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.
•서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.
•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html
•지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.
•서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.
•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
