모집부문
CS Customer Service Specialist

업무내용
Your Role:

• Resolve customers’ issues in professional & timely manner and multitasking through multiple computer systems while talking on the phone.
• Deliver effortless customer interactions and increase customer retention by applying the principles of Ownership, Follow-up, Attitude, and Solutions.
• Represent the voice of the customer by identifying and capturing customer feedback through direct customer interactions. Offer proactive solutions to reduce customer effort.
• Execute timely customer communication via phone and e-mail. Provide punctual follow up on open inquiries, and quickly identify situations that require escalation.
• Ability to consistently use sound judgment, take initiative and make good decisions to accomplish job duties and maximize customer satisfaction without compromising the company’s integrity.
• Promote and educate customers on using eshop/website to obtain invoices, tracking information, place orders, find price and availability and retrieve MSDS/COA’s.
• Consistently represent the company in a positive, professional manner, utilizing proper phone etiquette and grammar in written correspondence to customers.
• Efficiently process customer service inquiries and purchase order requests. Ensure high service levels and process consistency across a multi-site customer contact function. Effectively manage additional department projects.
• Resolve order issues and systematically document all complaints with regard to status, quantity, package size, product, routing, shipping and billing information, etc.
• Maintain thorough documentation of all customer conversations and actions to support the decision-making process.
• Report unusual or escalated service issues to the appropriate individuals/departments, ensuring thorough, detailed information is provided.
• Eliminate backorder situations by shipping product from alternate plant, offering different size, offering substitute item, etc.
• Ability to achieve excellent call center metrics with regard to availability, number of documents created, error free work, call quality, productivity and dependability goals.
• Confident and proactive in offering support to the team by successfully managing additional special projects.
• Strategic account and sales support for defined list of accounts. Enhance open order management to maximize sales revenue.
• Engage partnership programs with sales, marketing, technical support, SCM, or logistics organizations to provide quality service in Key Account OTC process.
• Check back order status and provide customers with updated status proactively in a timely manner.
• Other tasks assigned by your superior.

고용형태
주니어경력

학력
대재(4년제)

직무관련
Who you are:

• Bachelor degree
• +1 year of experience in a CS related field
• Excellent communication & listening skills
• An enthusiastic, detail-oriented multi-tasker who has the focus to deal with customer issues and complaints while working in a fast paced and changing environment
• Knowledge of SAP system in Sales and Distribution module is preferred
• Knowledge and experience in Order-To-Cash Management
• Proficient in English and fluent in Korean

기타정보
•지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.

•서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.

•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다

•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)



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