About this opportunity 
The Insider Sales ( Sales process support) will be working closely with Korea sales team to support on  sales process and to enhance customer satisfaction tasks. This person will be based in Korea and will work with sales team, and cross functional teams in Korea to enable sales team to fully focus on field activities. Great opportunity if you’d like to join a company growing fast leading digital orthodontics in Korea. 

Current Challenge

• Sales Team PDMs have been managing lot of sales process tasks which are not related PDMs core sales activities referring the appendix.
• PDMs need to mail or send text message to in charge functions for dealing with tasks during filed work so these are a big risk to drive their car also managing their customer visit schedules.
•  Sales team has been focusing on sales effectiveness and efficiency through avoid paperwork thru company CRM systems (Insight+, SFDC, PowerBI) but many tasks are requested for emails and then not only check progress but also follow up frequently which are erode sales efficiency.
• Much time consumption for replying on customers requesting for monthly transaction history data in order to recheck by themselves because historically mismatching on price and AR balance.
• Sales team spend much of time to deal with AR & Customer payment checking, Credit management and preparing transaction historical data to respond customer request also issuing of complain.

 
Position request

• Provide outstanding customer experience on sales process thru timely manner effectively with Invisalign Korea including product lead-time checking, AR balance& Credit limit, payment status, patient management, iTero sales  as well as deal with customer request delegable tasks.
• Provide accurate transaction data to customers without any errors such as pricing, PKG and monthly transaction history.
• PDM would focus on core sales activities for driving practice development and business. 

In this role, you will…

Overall sales process support for Invisalign Korea sales team
-Sales order support including delivery checking and expedite request
- Manage sales order and follow up including lead time also delivery schedule
-AR balance and credit limit support also transection data manage
-Deposit confirmation and follow up-Demo equipment scheduling and arrangement support
-Sample delivery and logistic checking
-Check and give a treatment information not only customer but sales team
-Equipment service ticket 
Deal with customer request and inquire which are asked by sales team
-Transaction data checking and provide to customers
-Sales documents manage to provide to related internal functions
-Check the details in case of AR discrepancy and identify for noticing to customer also finance team
-Support patient management such as transfer and communicate CS team
Various sales event support and customer data management in corporate with sales team
-Provide sales event materials to customers after event requested by sales team 
-Checking and managing sales event participant list with sales team including logistics
Fully understand each product sales process and set up more effective measures to provide a high quality of customer satisfaction and to improve sales efficiency
Report weekly/ monthly sales process status and improvement area to sales head
Internal document management of sales process
Communication channel between sales and cross-functional team members for sales
Communicate with a customer to handle the sales process

In this role, you'll need...

1. Customer-centric mindset to support sales process
2. Organized, time management, good communication.
3. Ability to handle multiple assignments 
4. Basic Microsoft Windows, Word, Excel, and PowerPoint.
5. Bachelor’s Degree 
6. Basic English language proficiency (reading and writing)